Typically users interact with the chatbot by typing questions into text interfaces such as an SMS or social media chats or a chatbot on a landing page. Natural language processing, interactive voice response, speech-to-text conversion, voice recognition chatbotĪ chatbot is a software-based service that enables humans to ‘talk’ with a service to either retrieve information or perform a transaction. Speech recognition is often used in conjunction with natural language processing, although speech recognition may be used outside of natural language processing services to power, for example, interactive voice response services where simple voice inputs from humans can be used to navigate a menu system via a telephone. Virtual assistants, voicebot, chatbot automatic speech recognitionĪutomatic speech recognition (ASR) is a software-based service that helps convert pure phonetic input from a human speaker into recognizable words. Often an AI assistant will take the form of a voicebot or chatbot to facilitate interaction with human users. assistants are a type of virtual assistant. is its ability to ‘learn’ independently from its initial programming and adapt to new environments.ĪI assistants are software-based services that use some form of artificial intelligence to help automate processes or perform tasks at the request of human users. is its ability to convince humans that they are interacting with a human-like thinking entity. One of the defining characteristics of AI. This is a general term that refers to a broad set of technologies that allows software and machines to perform ‘human-like’ reasoning and interactions. artificial intelligenceĬommonly abbreviated to AI. It can get confusing.īrush up your knowledge of the growing bank of terminology used to talk about conversational AI with our handy glossary of terms. With so much happening in this exciting field, it’s sometimes hard to keep up with the wide variety of ways people are talking about conversational AI. A recent report estimates that the conversational AI market could exceed US$30 billion globally by 2030. Conversational AI is a rapidly growing market that is powering automation for a variety of industries and using a wide range of technologies.
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